Terms & Conditions | MelonMinds

1. Acceptance of Terms

By accessing, browsing, registering on, or using MelonMinds, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the MelonMinds platform or services.

2. About MelonMinds

MelonMinds is an online activity platform designed to connect parents and children with activity teachers and facilitators for educational, creative, recreational and developmental activities.

Activities may be conducted at the customer's home or at another approved location depending on the activity and booking.

3. Eligibility

Users must provide accurate and truthful information.
Parents or legal guardians are responsible for bookings made for children.
Users must have the legal capacity to enter into applicable agreements.
MelonMinds may restrict or suspend accounts where eligibility or information is found to be inaccurate.

4. Parent & Guardian Responsibilities

Provide accurate registration and booking information.
Maintain accurate child information.
Inform MelonMinds or the assigned teacher about relevant allergies, medical conditions, accessibility requirements or safety concerns.
Provide a reasonably safe environment when an activity takes place at home.
Ensure an adult or responsible guardian is available whenever required.
Ensure that the child follows reasonable safety instructions during the activity.
Treat teachers, staff and other users respectfully.

5. Teacher Responsibilities

Maintain professional and respectful behaviour.
Arrive at the scheduled location on time, subject to reasonable circumstances.
Follow MelonMinds safety and child-protection requirements.
Maintain appropriate professional boundaries with children and parents.
Protect confidential and personal information.
Do not request or accept unauthorised direct payments from parents.
Conduct assigned activities responsibly and professionally.

6. Activity Information

Activity descriptions, durations, prices, age ranges, materials, availability and other information displayed on the platform may be updated from time to time.

Parents should review the activity information before completing a booking and contact MelonMinds if clarification is required.

7. Bookings

A booking request submitted through MelonMinds is subject to availability and applicable booking procedures.

A booking is considered confirmed when the platform indicates confirmation or when MelonMinds otherwise confirms the booking.

MelonMinds may reschedule or cancel a session in exceptional circumstances, including teacher availability, operational issues, safety concerns or circumstances beyond reasonable control.

8. Payments

Payments must be made through payment methods approved or provided by MelonMinds.
Users should not make payments to teachers outside the authorised MelonMinds payment process.
Prices displayed on the platform may be changed from time to time.
Membership pricing and benefits are subject to the applicable membership terms.
Users are responsible for providing accurate payment information.

9. Cancellation, Rescheduling & Refunds

Cancellation, rescheduling and refund requests are handled according to the applicable MelonMinds Refund and Cancellation Policy.

Refund eligibility may depend on the timing of cancellation.
Some bookings or services may not be eligible for a full refund.
Rescheduling may be offered where availability permits.
Approved refunds may take reasonable processing time to reach the original payment method.

10. Child Safety

Child safety is a fundamental priority of MelonMinds. Parents, guardians, teachers and staff are expected to follow applicable MelonMinds child-safety requirements.

Parents should immediately report any safety concern, inappropriate behaviour or incident to MelonMinds through the available support channels.

For emergencies or situations involving immediate danger, contact the appropriate emergency services first.

11. User Accounts

Users are responsible for maintaining the confidentiality of their account credentials.
Users must not share passwords or intentionally provide access to another person.
Users must provide accurate account information.
MelonMinds may suspend accounts involved in fraud, misuse, abuse or safety violations.

12. Privacy & Personal Information

MelonMinds may collect and process information necessary to provide accounts, bookings, payments, support, teacher assignment and other platform services.

Personal information will be handled according to the applicable MelonMinds Privacy Policy and applicable law.

13. Intellectual Property

Unless otherwise stated, the MelonMinds name, branding, logos, website design, activity descriptions, graphics, text, software and other original platform content belong to MelonMinds or its respective licensors.

Users may not reproduce, distribute, modify, copy or commercially exploit MelonMinds content without appropriate permission.

14. Prohibited Activities

Using the platform for unlawful purposes.
Providing false or misleading information.
Attempting to access another user's account.
Interfering with the operation or security of the platform.
Harassing, threatening or abusing teachers, parents, children or staff.
Attempting to bypass authorised payment processes.
Using MelonMinds services in a manner that creates a safety risk.

15. Suspension or Termination

MelonMinds may suspend, restrict or terminate access to an account or service where a user violates these Terms, engages in fraudulent or abusive behaviour, creates a safety concern, or otherwise misuses the platform.

16. Limitation of Liability

MelonMinds takes reasonable steps to operate the platform and facilitate appropriate teacher verification and service processes.

To the maximum extent permitted by applicable law, MelonMinds shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the platform, except where liability cannot lawfully be excluded.

17. Changes to These Terms

MelonMinds may update these Terms & Conditions from time to time to reflect changes in the platform, services, operational practices or applicable legal requirements.

The updated version will be published on this page with an updated date.

18. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable law, disputes relating to these Terms or the MelonMinds platform shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.

19. Contact MelonMinds

MelonMinds
Bengaluru, Karnataka, India
Email: hello@melonminds.in

For questions regarding these Terms & Conditions, please contact MelonMinds through the available support channels.