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MelonMinds Preparing joyful learning...
LEGAL

Privacy Policy

Your privacy and your child's safety are our priority.

1. About MelonMinds

MelonMinds is an activity booking platform that connects parents with verified activity teachers for educational, creative and recreational sessions. We are committed to protecting the privacy of parents, children and teachers using our platform.

2. Information We Collect

Parent Information

  • Full name
  • Mobile number
  • Email address
  • Residential address
  • Booking history
  • Membership details
  • Support requests

Child Information

  • Child's name
  • Age
  • Interests
  • Learning goals
  • Allergy information
  • Special attention notes

Teacher Information

  • Name
  • Qualifications
  • Experience
  • Skills
  • Verification status
  • Profile photograph

Technical Information

  • Browser type
  • Device information
  • IP address
  • Cookies

3. How We Use Your Information

  • Create and manage your account.
  • Process activity bookings.
  • Assign suitable activity teachers.
  • Personalize recommendations.
  • Provide customer support.
  • Improve platform performance.
  • Maintain child safety.
  • Comply with legal obligations.

4. Child Privacy

Children do not create MelonMinds accounts directly. All child information is provided by parents or legal guardians. We never knowingly collect personal information directly from children.

5. Payment Information

Payments are processed using trusted third-party payment providers. MelonMinds does not store complete debit card, credit card or banking information on its own servers.

6. Sharing Information

We do not sell your personal information.

Information may only be shared with:

  • Assigned teachers for confirmed bookings.
  • Payment partners.
  • Customer support staff.
  • Government authorities when required by law.
  • Authorities in situations involving child safety.

7. Data Security

MelonMinds uses reasonable technical and organisational measures to protect your information, including:

  • Encrypted passwords.
  • Secure databases.
  • Restricted admin access.
  • Regular backups.
  • Access monitoring.

While we strive to protect your information, no online service can guarantee complete security.

8. Teacher Verification

Teachers may undergo identity verification, qualification checks, experience verification and police verification where applicable before receiving bookings through MelonMinds.

9. Cookies

We use cookies to improve your browsing experience, remember login sessions, analyse website performance and personalise content.

10. Communication

You may receive communications through:

  • Email
  • SMS
  • WhatsApp
  • Website notifications

These communications include booking confirmations, reminders, support updates and important security notifications.

11. Your Rights

You may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Delete your account.
  • Download your data.
  • Withdraw marketing consent.

12. Data Retention

We retain information only as long as necessary to provide our services, maintain booking records, comply with legal requirements, resolve disputes and prevent fraud.

13. Third-Party Services

MelonMinds may integrate with trusted third-party services including payment gateways, Google Maps, WhatsApp, email providers and analytics tools. These services operate under their own privacy policies.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on the MelonMinds website.

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

MelonMinds
Bengaluru, Karnataka, India
Email: hello@melonminds.in